Unplanned System MaintenanceMaintenance Complete 21/04/2026 18:00 → 21/04/2026 23:00 UTC
Emergency maintenance window notice:. The platform will be unavailable at points between these times to carry out further mitigation work for the Azure capacity issues experienced today
West Europe: TUESDAY (21st April 2026) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST UK]
Performance and Connection IssuesNormal Service Resumed 21/04/2026 08:40 → 21/04/2026 19:00 UTC
We have received reports from a small number of users that they are experiencing issues with the loading speeds of some records in Infinity and occasional connection timeout messages.[/b]
Our team are currently investigating and we will provide a further update shortly.
Resolution
The platform maintenance is complete and Ikiru People engineers have successfully mitigated the Microsoft Azure capacity issues that were identified earlier today.
Affected customers should no longer experience any performance or connection issues and we apologise for any disruption caused.
Operational
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Operational
Incidents reported are currently open or have been closed in the last 7 days. To view older incidents please choose a product from the
