Our team have identified an issue which is currently restricting functions in Infinity that require emails to be sent by the application. This does not impact any comms centre communication but users may find issues with the following areas:
Sending candidate portal email and login codes
Obtaining password reset emails for user from the forgotten password link
Email notifications from the notification centre and incoming SMS
MFA codes if you use MFA by email. Authenticator apps will work correctly
Ikiru People engineers are currently investigating the issue and we will provide a further update shortly. We apologies for any inconvenience caused.
ResolutionOur engineers have identified the cause of the issue and mitigated the problem. Full functionality to affected areas of the system has now been restored.
We will continue to monitor and put into place any additional required steps to prevent this issue from recurring. Once again please accept our apologies for the disruption.
