Ikiru People Service Health

ISV email functionalityNormal Service Resumed
19/02/2025 07:20 → 19/02/2025 13:15 UTC

Our team have identified an issue which is currently restricting functions in ISV that require emails to be sent by the application. This will impact the following areas of functionality:

Sending password links to newly registered users
Obtaining password reset emails for users from the forgotten password link
Emails being sent to newly registered candidates

Ikiru People engineers are currently investigating the issue and we will provide a further update shortly. We apologies for any inconvenience caused.

Resolution

Our engineers have identified the cause of the issue and mitigated the problem. Full functionality to affected areas of the system has now been restored.

We will continue to monitor and put into place any additional required steps to prevent this issue from recurring. Once again please accept our apologies for the disruption.

Log On IssuesNormal Service Resumed
18/02/2025 15:35 → 18/02/2025 16:00 UTC

We have had reports from some users that they are currently unable to login to ISV Online.

Ikiru People Engineers are investigating and we will provide an update as soon as possible.

Resolution

Our team have mitigated the issue and access should now be restored

ISV Login IssuesNormal Service Resumed
21/12/2023 14:00 → 21/12/2023 14:30 UTC

A number of users have reported issues when trying to access ISV or when trying to run content.

Ikiru People engineers are currently investigating and we will provide an update shortly.

Issues Sending Emails Through ISVNormal Service Resumed
22/08/2023 10:45 → 22/08/2023 17:51 UTC

We have had reports from some users of ISV Online that invitations to undertake assessments are not currently being received by candidates.

Ikiru People engineers initial investigations have identified an issue with our platform provider and we are currently liaising with them to establish the cause and mitigate the problem. We will provide a further update as soon as possible and in the meantime apologise for the disruption caused.

LATEST UPDATE
22/08/2023 16:09 UTC

Ikiru People engineers have identified a possible cause of the issue that is currently preventing emails sending from the system. We are now working closely with our service provider to resolve the problem but cannot provide a timescale for a resolution.

We will continue to provide updates when we have further information and once again apologise for the inconvenience.

ISV - Unable to loginNormal Service Resumed
20/04/2023 10:00 → 20/04/2023 10:45 UTC

Our engineers have identified an issue with the ISV platform which is currently preventing some users from logging into ISV.

We are working to mitigate the issue and will provide an update as soon as possible. We apologise for the disruption.

Resolution

The issue has been mitigated and normal service has been resumed. Users can now login as normal.

ISV - Email SendingNormal Service Resumed
17/04/2023 08:30 → 17/04/2023 11:50 UTC

Some users are reporting that emails sent through ISV are not currently being received.

Ikiru People engineers are investigating the issue and we will provide an update as soon as possible.

Please accept our apologies for the inconvenience.

Resolution

Ikiru People engineers have mitigated the issue and emails should be sending correctly

ISV.Online - Service Status UpdateNormal Service Resumed
05/01/2022 22:00 → 05/01/2022 23:30 UTC

We’ve had reports of some customers/candidates experiencing issues with ISV Online.
Impacted customers are unable to login and candidates are also unable to login to access their assigned tests.

Ikiru People Engineers are currently investigating and we'll provide a further update when available.

We apologise for any inconvenience caused if you are affected.

LATEST UPDATE
05/01/2022 23:43 UTC

Ikiru People Engineers have resolved the login issue and customers and candidates can now login to ISV Online.

We apologise for any inconvenience caused.

ISV.Online - Service Status UpdateNormal Service Resumed
22/10/2021 10:00 → 22/10/2021 15:00 UTC

We’ve had reports of some customers/candidates experiencing issues accessing tests that were sent out prior to this morning.

Any test links sent out now will be accessible as normal so customers can re-send tests to candidates as a work around for the time being.

Ikiru People Engineers are currently investigating and we apologise for any inconvenience caused.