Ikiru People Service Health

FileFinder SaaS - Update IssuesNormal Service Resumed
14/11/2024 08:00 → 14/11/2024 09:00 UTC

We have had reports from some users that they are experiencing issues with the version upgrade. Affected users will see a 'hash value is incorrect' message during the upgrade.

Our engineers are investigating as a priority and we will provide further updates as soon as possible. Please accept our apologies for the inconvenience.

Resolution

Ikiru People engineers have mitigated the issue causing the update to fail. Customers experiencing issues with the update should now be able to retry and update both FileFinder Desktop and FileFinder Admin.

We apologise for the disruption caused.

FileFinder SaaS UpgradeUpgrade Complete
13/11/2024 08:00 → 14/11/2024 00:00 UTC

We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes

The update is scheduled for:
Central US:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 08:00 - 12:00 UTC [02:00 – 06:00 CST - US]

Australia East:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 11:00 - 14:00 UTC [22:00 – 01:00 AEDT - Sydney]

Southeast Asia:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 13:00 - 17:00 UTC [21:00 – 01:00 SGT - Singapore]

Europe:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]

For more information on what to expect from the FileFinder SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/filefindersaas/

FileFinder SaaS BrowserNormal Service Resumed
17/07/2024 13:10 → 17/07/2024 13:37 UTC

We have had reports from a small number of users that they are currently unable to login to FileFinder Browser on our SaaS platform. We are currently investigating.

FileFinder Desktop users are uneffected.

Resolution

Our engineers have mitigated the issue and users should now be able to login as normal.

Please accept our apologies for the disruption

FileFinder Login IssuesNormal Service Resumed
01/07/2024 09:30 → 01/07/2024 09:48 UTC

We have had reports from a small number of customers that they are currently unable to login to FileFinder on our SaaS platform.

Ikiru People engineers are currently investigating and a further update will be provided shortly.

Resolution

Our team have identified and resolved the issue. All users should now be able to login as normal.

We apologise for the disruption

FileFinder SaaS UpgradeUpgrade Complete
26/06/2024 07:00 → 26/06/2024 23:00 UTC

We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes

The update is scheduled for:
Central US:
WEDNESDAY (26th June 2024) the FileFinder SaaS platform will be unavailable 07:00 - 11:00 UTC [02:00 – 06:00 CDT - US]

Australia East:
WEDNESDAY (26th June 2024) the FileFinder SaaS platform will be unavailable 10:00 - 13:00 UTC [20:00 – 23:00 AEST - Sydney]

Southeast Asia:
WEDNESDAY (26th June 2024) the FileFinder SaaS platform will be unavailable 12:00 - 16:00 UTC [20:00 – 00:00 SGT - Singapore]

Europe:
WEDNESDAY (26th June 2024) the FileFinder SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the FileFinder SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/filefindersaas/

Issues Logging into FileFinder SaaS (Central US)Normal Service Resumed
12/06/2024 10:50 → 12/06/2024 11:10 UTC

Some users are reporting issues logging into the FileFinder SaaS application in our US region. Other regions are unaffected.

Ikiru People engineers are currently investigating and we will provide a further update shortly.

Resolution

Our team have resolved the issue and users should be able to login as normal. We apologise for the inconvenience.

FileFinder SaaS Unable to Login in APAC Region (Southeast Asia)Normal Service Resumed
07/06/2024 00:30 → 07/06/2024 06:45 UTC

We have an ongoing issue in the Australia hosting region for FileFinder SaaS. Currently customers hosted in this region are unable to login (via the Desktop and/or Browser apps).

Engineers are currently investigating and will provide updates as soon as they're available.

Resolution

Our engineers have resolved the issue which prevented some users logging in and service is now returned to normal. We apologise for the disruption caused.

Unable to loginNormal Service Resumed
29/05/2024 07:40 → 29/05/2024 08:20 UTC

We have had reports from some customers that they are currently unable to login to FileFinder SaaS. This is using both FF Desktop and FF Browser.

Ikiru People engineers are currently investigating and we will provide an update as soon as possible.

Resolution

The service has been restored and users should now be able to login to both Desktop and Browser versions of FileFinder.

Please accept our apologies for the disruption.