Ikiru People Service Health History FileFinder SaaS
Current StatusOperational
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FileFinder SaaS UpgradeUpgrade Complete 07/09/2022 07:00 → 07/09/2022 23:00 UTC
We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes
The update is scheduled for: Central US: WEDNESDAY (7th September 2022) the FileFinder SaaS platform will be unavailable 07:00 - 11:00 UTC [01:00 – 05:00 CST - US]
Australia East: WEDNESDAY (7th September 2022) the FileFinder SaaS platform will be unavailable 10:00 - 13:00 UTC [20:00 – 23:00 AEST - Sydney]
Southeast Asia: WEDNESDAY (7th September 2022) the FileFinder SaaS platform will be unavailable 12:00 - 16:00 UTC [20:00 – 00:00 SGT - Singapore]
West Europe: WEDNESDAY (7th September 2022) the FileFinder SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]
FileFinder SaaS - Login Issues (West Europe)Normal Service Resumed 02/09/2022 12:30 → 02/09/2022 12:45 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder Desktop and Browser. This only seems to be affecting customers in the EU region on our SaaS platform.
Ikiru People engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
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FileFinder SaaS - Planned Maintenance (West Europe)Maintenance Complete 29/07/2022 22:00 → 01/08/2022 00:00 UTC
Ikiru People are carrying out platform maintenance this weekend.
The maintenance windows only affect the EU region and FileFinder SaaS will be unavailable during the periods outlined below.
West Europe FRIDAY (29TH JULY 2022) FileFinder SaaS platform and associated client applications will be unavailable for 30 minutes between 22:00 - 23:00 UTC [23:00 - 00:00 BST - UK]
SATURDAY (30TH JULY 2022) FileFinder SaaS platform and associated client applications will be unavailable between 19:00 - 23:00 UTC [20:00 - 00:00 BST - UK]
SUNDAY (31ST JULY 2022) FileFinder SaaS platform and associated client applications will be unavailable for 30 minutes between 22:00 - 23:00 UTC [23:00 - 00:00 BST - UK]
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FileFinder SaaS - Service Status UpdateNormal Service Resumed 21/07/2022 03:58 → 21/07/2022 12:30 UTC
We have had some reports from customers that they're experiencing problems accessing FileFinder SaaS. There is currently a Microsoft Azure Service Health incident regarding SQL Azure (the database service that is used by FileFnder SaaS) that we believe to be the cause. Our engineers are investigating further and will provide regular updates.
We apologise if this issue is affecting you.
LATEST UPDATE 21/07/2022 12:36 UTC
Microsoft are continuing to work on, mitigate and provide updates on the SQL Azure issues they experienced this morning on their status page, and these updates can be found here https://status.azure.com/en-gb/status.
We're no longer receiving reports from customers experiencing any issues and as such, we'll close off this service incident however we will continue to monitor the systems and re-open if necessary.
Again, we apologise for any inconvenience caused.
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FileFinder - Closed sessions and login issuesNormal Service Resumed 11/07/2022 15:25 → 11/07/2022 15:45 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder Desktop and Browser and getting active sessions closed. This only seems to be affecting customers in the EU region on our SaaS platform.
Ikiru People engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
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FileFinder SaaS - Login issues and closed sesNormal Service Resumed 11/07/2022 10:30 → 11/07/2022 10:45 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder Desktop and Browser and getting active sessions closed. This only seems to be affecting customers in the EU region on our SaaS platform.
Ikiru People engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
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FileFinder SaaS - Login Issues (West Europe)Normal Service Resumed 08/07/2022 06:30 → 08/07/2022 07:40 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder Desktop and Browser. This only seems to be affecting customers in the EU region on our SaaS platform.
Ikiru People engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
LATEST UPDATE 08/07/2022 08:39 UTC
Ikiru People engineers have mitigated the issue and users of FileFinder Desktop and Browser in the EU Region will now be able to login again.
We apologise for any inconvenience caused.
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FileFinder SaaS UpgradeUpgrade Complete 22/06/2022 07:00 → 22/06/2022 23:00 UTC
We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes
The update is scheduled for: Central US: WEDNESDAY (22nd June 2022) the FileFinder SaaS platform will be unavailable 07:00 - 11:00 UTC [01:00 – 05:00 CST - US]
Australia East: WEDNESDAY (22nd June 2022) the FileFinder SaaS platform will be unavailable 10:00 - 13:00 UTC [20:00 – 23:00 AEST - Sydney]
Southeast Asia: WEDNESDAY (22nd June 2022) the FileFinder SaaS platform will be unavailable 12:00 - 16:00 UTC [20:00 – 00:00 SGT - Singapore]
West Europe: WEDNESDAY (22nd June 2022) the FileFinder SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]
