Infinity - Unable to loginNormal Service Resumed 25/01/2023 07:30 → 25/01/2023 17:00 UTC
Customers are reporting issues logging into Infinity SaaS. This appears to be due to wider problems with the Microsoft Azure platform where the application is hosted. You may also have issues with Office365 and other applications:
Once these issues have been resolved by Microsoft access to Infinity should be restored. Whilst this is beyond our control we thank you for your patience and appreciate the disruption caused.
LATEST UPDATE 25/01/2023 14:04 UTC
Some customers are reporting continued problems with poor performance and logging in to Infinity.
Ikiru People engineers have been monitoring the platform and the ongoing problems being experienced by some users are a fallout from the network issues on the Microsoft Azure platform earlier today.
Whilst Microsoft have mitigated the issue it is expected that it may take several hours for normal service to be resumed on the platform. Accordingly Infinity SaaS users may continue to experience some unexpected behaviours and timeouts.
We apologise for the ongoing disruption which is beyond our control and we will continue to monitor the situation.
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Infinity SaaS - Unable to loginNormal Service Resumed 18/01/2023 08:45 → 18/01/2023 09:20 UTC
We have had reports from some users that they are currently unable to login to Infinity on the SaaS platform.
Ikiru People engineers are currently investigating as a priority and we will provide an update as soon as possible. We apologise for the inconvenience.
LATEST UPDATE 18/01/2023 09:28 UTC
The temporary connectivity issues to Azure database services have been restored and all services are operational again. We're liaising with Microsoft and will continue to investigate and monitor closely .
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Infinity SaaS UpgradeUpgrade Complete 05/01/2023 08:00 → 06/01/2023 00:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. The details of what's new will be available here soon: Release Notes
The update is scheduled for: Australia East: THURSDAY (5th JANUARY 2023) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]
Southeast Asia: THURSDAY (5th JANUARY 2023) the Infinity SaaS platform will be unavailable 16:30 - 18:00 UTC [00:30 – 02:00 SGT - Singapore]
West Europe: THURSDAY (5th JANUARY 2023) the Infinity SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]
Infinity SaaS UpgradeUpgrade Complete 24/11/2022 14:00 → 25/11/2022 00:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes
The update is scheduled for: Australia East: THURSDAY (24th NOVEMBER 2022) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]
Southeast Asia: THURSDAY (24th NOVEMBER 2022) the Infinity SaaS platform will be unavailable 16:30 - 18:00 UTC [00:30 – 02:00 SGT - Singapore]
West Europe: THURSDAY (24th NOVEMBER 2022) the Infinity SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]
Infinity SaaS UpgradeUpgrade Complete 27/10/2022 13:00 → 27/10/2022 23:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes
The update is scheduled for: Australia East: THURSDAY (27th October 2022) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [00:00 – 02:00 AEDT - Sydney]
Southeast Asia: THURSDAY (27th October 2022) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]
West Europe: THURSDAY (27th October 2022) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]
Infinity SaaS - Unable to loginNormal Service Resumed 14/10/2022 07:00 → 14/10/2022 11:00 UTC
We have had reports from users that they are currently unable to login to Infinity on the SaaS platform.
Ikiru People engineers are currently investigating as a priority and we will provide an update as soon as possible. We apologise for the inconvenience.
LATEST UPDATE 14/10/2022 13:18 UTC
Microsoft Azure engineers have mitigated the issue that prevented users from accessing Infinity SaaS.
Infinity users should now be able to login and access the application as normal. Our team will continue to monitor the situation throughout the day.
A copy of the Microsoft Azure Issue Summary is attached for information.
Infinity SaaS UpgradeUpgrade Complete 29/09/2022 13:00 → 29/09/2022 23:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes
The update is scheduled for: Australia East: THURSDAY (29th September 2022) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]
Southeast Asia: THURSDAY (29th September 2022) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]
West Europe: THURSDAY (29th September 2022) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]
