Ikiru People Service Health

Infinity SaaS - Connection ErrorNormal Service Resumed
19/05/2023 15:01 → 19/05/2023 15:04 UTC

We are getting reports from some users that they have received a connectivity error causing them to lose access to Infinity temporarily and have also reported they are able to log back in successfully afterwards as well.

Ikiru People engineers are investigating as a priority and we will provide additional information shortly. We apologise for the disruption and thank you for your patience. A further update will follow.

Resolution

Our engineers have been monitoring the system since the initial reports and the issue was experienced by users between approx 16:01 and 16:04. We have added some additional mitigation to the services and will continue to monitor.

Customers that have reported issues should now be able to log back in successfully and use the system as normal. We apologise for the disruption and thanks you for your patience.

Infinity SaaS - Connection Error (West Europe)Normal Service Resumed
17/05/2023 14:57 → 17/05/2023 15:01 UTC

Resolution

Our engineers have been monitoring the system since the initial reports and they are all operating as expected.

We'll continue to monitor the platform however customers have reported being able to log back in successfully and use the system since receiving the error between approx 15:57 and 16:01.

Again, we apologise for any disruption caused.

Infinity SaaS UpgradeUpgrade Complete
27/04/2023 13:00 → 27/04/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (27th April 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

Southeast Asia:
THURSDAY (27th April 2023) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]

West Europe:
THURSDAY (27th April 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS - ReportsNormal Service Resumed
31/03/2023 07:00 → 31/03/2023 14:22 UTC

We have had some reports that a number of users are experiencing issues running some of the reports from within the Infinity report suite.

Our team are currently investigating the issue and we will provide an update shortly. Thank you for your patience whilst we investigate and we apologise for the disruption.

Resolution

Our engineers have rectified the earlier issue with the reporting tool and all reports should now be functioning correctly.

Any reports or scheduled reports expected to be run earlier today will need to be re-scheduled or run manually.

Infinity SaaS UpgradeUpgrade Complete
30/03/2023 13:00 → 30/03/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. The details of what's new will be available here soon: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [00:00 – 02:00 AEDT - Sydney]

Southeast Asia:
THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]

West Europe:
THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS - Socket Connection IssuesNormal Service Resumed
28/03/2023 07:00 → 28/03/2023 08:00 UTC

A small number of users are reporting receiving socket connection errors during login or whilst working within Infinity. Our engineers are currently investigating and we will provide more information shortly.

Resolution

Our investigations indicate that these issues are isolated to a specific common ISP. Those users impacted by this issue should contact their ISP for advice.

Infinity - Timeout ErrorsNormal Service Resumed
27/03/2023 15:00 → 27/03/2023 16:20 UTC

We are receiving some reports of users receiving sporadic timeout and connection errors whilst using various functions within Infinity.

Ikiru People engineers are investigating and we will provide an update shortly

Resolution

Our engineers have been monitoring the platform and performance appears to be at normal levels. We will continue to monitor the situation and apologise for any disruption encountered.

Infinity SaaS - Timeout Errors and Sessions C (West Europe)Normal Service Resumed
10/03/2023 13:00 → 10/03/2023 14:00 UTC

We are receiving reports from some users that they are getting timeout errors and their Infinity sessions closed.

Ikiru People engineers are currently investigating and we will provide a further update shortly. Please accept our apologies for the inconvenience.

LATEST UPDATE
10/03/2023 14:27 UTC

The earlier issues that were impacting Infinity SaaS users now seem to have been resolved and users should be able to continue to work as normal.

We will continue to monitor the platform and connectivity. Please accept our apologies for any disruption.