We have received reports from a small number of users that they are unable to login since performing the update to Infinity SaaS this morning.
Ikiru People engineers are investigating into the issue however we have found a work around for users affected which involves uninstalling and reinstalling the Infinity SaaS client, and the steps below can be followed to resolve this issue.
1) If you have Infinity SaaS open, either with the error or on the logon page, please close the application.
2) Users, or your IT if required, can manually uninstall the Infinity SaaS Client from your machines using the usual add/remove programs menu on Windows to uninstall applications. More information on how to remove applications can be found
here
3) Once the Infinity SaaS client has been successfully uninstalled, open Windows explorer, browse to C:\program files (x86)\Voyager Software\Infinity and delete the Infinity folder which will remove the folder and all it's contents.
4) Browse to
https://customers.voyagersoftware.com/general/download-infinity.html/ and click the download button to download and install the latest Infinity SaaS client.
5) Once downloaded, run the installer and follow the on screen steps to reinstall Infinity SaaS.
Once these steps have been followed, affected users should be able to login to Infinity SaaS as normal.
We apologise for the disruption this has caused for the affected users and will investigate further to find the root cause.
ResolutionIkiru People engineers have identified the root cause of the problem and resolved this for future updates.
Customers who are yet to mitigate this should follow the previously advised steps or contact our support team for further help.
We thank you for your patience and apologise again for the disruption caused.
