Infinity SaaS UpgradeUpgrade Complete 30/03/2023 13:00 → 30/03/2023 23:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. The details of what's new will be available here soon: Release Notes
The update is scheduled for: Australia East: THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [00:00 – 02:00 AEDT - Sydney]
Southeast Asia: THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]
West Europe: THURSDAY (30th MARCH 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]
Infinity SaaS - Socket Connection IssuesNormal Service Resumed 28/03/2023 07:00 → 28/03/2023 08:00 UTC
A small number of users are reporting receiving socket connection errors during login or whilst working within Infinity. Our engineers are currently investigating and we will provide more information shortly.
Resolution
Our investigations indicate that these issues are isolated to a specific common ISP. Those users impacted by this issue should contact their ISP for advice.
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Infinity - Timeout ErrorsNormal Service Resumed 27/03/2023 15:00 → 27/03/2023 16:20 UTC
We are receiving some reports of users receiving sporadic timeout and connection errors whilst using various functions within Infinity.
Ikiru People engineers are investigating and we will provide an update shortly
Resolution
Our engineers have been monitoring the platform and performance appears to be at normal levels. We will continue to monitor the situation and apologise for any disruption encountered.
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Infinity SaaS - Timeout Errors and Sessions C (West Europe)Normal Service Resumed 10/03/2023 13:00 → 10/03/2023 14:00 UTC
We are receiving reports from some users that they are getting timeout errors and their Infinity sessions closed.
Ikiru People engineers are currently investigating and we will provide a further update shortly. Please accept our apologies for the inconvenience.
LATEST UPDATE 10/03/2023 14:27 UTC
The earlier issues that were impacting Infinity SaaS users now seem to have been resolved and users should be able to continue to work as normal.
We will continue to monitor the platform and connectivity. Please accept our apologies for any disruption.
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Infinity SaaS UpgradeUpgrade Complete 02/03/2023 14:00 → 03/03/2023 00:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. The details of what's new will be available here soon: Release Notes
The update is scheduled for: Australia East: THURSDAY (2nd MARCH 2023) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]
Southeast Asia: THURSDAY (2nd MARCH 2023) the Infinity SaaS platform will be unavailable 16:30 - 18:00 UTC [00:30 – 02:00 SGT - Singapore]
West Europe: THURSDAY (2nd MARCH 2023) the Infinity SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]
Infinity SaaS - Timeout Issues (West Europe)Normal Service Resumed 01/03/2023 10:00 → 01/03/2023 10:15 UTC
We are getting reports from some users that they are receiving TCP timeout errors using Infinity and this is preventing users from being able to login or work within the application.
Ikiru People engineers are investigating as a priority and we will provide additional information shortly. We apologise for the disruption and thank you for your patience. A further update will follow.
LATEST UPDATE 01/03/2023 10:19 UTC
Customers reported issues receiving timeout issues when trying to connect or use Infinity SaaS for a brief period this morning. This seemed to effect multiple users for a period of around 10 minutes, however you should now be able to login again and use Infinity as normal.
Our engineers will continue to monitor and investigate the root cause of the timeout and we apologise for the inconvenience caused.
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Infinity SaaS - Session Timeouts (West Europe)Normal Service Resumed 23/02/2023 09:30 → 23/02/2023 12:00 UTC
We have had reports from a small number of users that they are experiencing some timeout issues when using Infinity SaaS.
Ikiru People engineers are currently investigating and we will provide an update shortly. We apologise for the disruption
LATEST UPDATE 23/02/2023 12:11 UTC
The earlier issues that were impacting Infinity SaaS users now seem to have been resolved and users should be able to continue to work as normal.
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Infinity SaaS UpgradeUpgrade Complete 02/02/2023 14:00 → 03/02/2023 00:00 UTC
We will shortly be upgrading Infinity SaaS to the latest version. The details of what's new will be available here soon: Release Notes
The update is scheduled for: Australia East: THURSDAY (2nd FEBRUARY 2023) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]
Southeast Asia: THURSDAY (2nd FEBRUARY 2023) the Infinity SaaS platform will be unavailable 16:30 - 18:00 UTC [00:30 – 02:00 SGT - Singapore]
West Europe: THURSDAY (2nd FEBRUARY 2023) the Infinity SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]
