Ikiru People Service Health

Infinity SaaS UpgradeUpgrade Complete
14/09/2023 13:00 → 14/09/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (14th September 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (14th September 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS Intermittent Timeouts - Austral (Australia East)Normal Service Resumed
30/08/2023 10:46 → 31/08/2023 07:00 UTC

Following a power surge issue experienced by Microsoft at the Australia East Azure data centre, some customers using Infinity SaaS may experience intermittent HTTP 500 level response codes and service timeout messages.

Microsoft are currently working to mitigate these issues and until this is resolved Infinity SaaS customers in the region may be affected.

Ikiru People engineers will continue to monitor the Azure services for updates.

Resolution

Microsoft have mitigated the data centre issues and most of their services are back to normal. Infinity users should now be able to login as normal.

Infinity SaaS UpgradeUpgrade Complete
17/08/2023 13:00 → 17/08/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (17th August 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (17th August 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeUpgrade Complete
20/07/2023 13:00 → 20/07/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (20th July 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (20th July 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeUpgrade Complete
22/06/2023 13:00 → 22/06/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (22nd June 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (22nd June 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS Login - AE region (Australia East)Normal Service Resumed
19/06/2023 00:00 → 19/06/2023 10:00 UTC

We have received reports from a small number of customers that they are experiencing certificate issues when attempting to login to Infinity SaaS.

This is only affecting users in our Australia East region. Ikiru People engineers are currently investigating. We apologise for the disruption and will provide an update as soon as possible.

Resolution

Our engineers have mitigated the issue and users should now be able to login correctly.

Infinity SaaS - Text SearchNormal Service Resumed
26/05/2023 07:00 → 26/05/2023 08:10 UTC

We have received reports from some Infinity users that they are currently unable to search using the text search option within the application. All other search options are working correctly.

Ikiru People engineers are currently investigating and we will provide an update as soon as possible. We apologise for the inconvenience.

Resolution

Our engineers have identified the issue and implemented a solution. Text search functionality is now restored.

Infinity SaaS UpgradeUpgrade Complete
25/05/2023 13:00 → 25/05/2023 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (25th May 2023) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

Southeast Asia:
THURSDAY (25th May 2023) the Infinity SaaS platform will be unavailable 15:30 - 17:00 UTC [23:30 – 01:00 SGT - Singapore]

West Europe:
THURSDAY (25th May 2023) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/