We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (29th August 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (29th August 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (1st August 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (1st August 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

We have been made aware from a small number of users that some emails and meeting invitations sent through Infinity are not being received. Infinity is sending the email or meeting request correctly and it is being collected by Microsoft but it is not getting sent through Exchange. Our team have investigated the issue and identified that the cause is due to a change that Microsoft have made to the way emails are handled.

Microsoft have acknowledged that this is their issue and are working on a resolution (Issue ID: EX796633 ):

I would like to inform you that we have recently integrated the High-Volume Email (HVE) feature into the Exchange Admin Center under mail flow, which has inadvertently affected the functionality of some third-party applications. Please accept our sincerest apologies for any inconvenience this may have caused you. We understand how important these services are to your daily operations, and we are committed to resolving this issue promptly. Our product team is actively working on a solution to ensure that the third-party applications are fully working as it should. We are making every effort to address this as quickly and efficiently as possible.

Ikiru People engineers are also investigating alternative options to attempt to mitigate the problem whilst Microsoft look to resolve it. In the meantime we’d recommend additional vigilance when sending meetings and ensure they are received by relevant parties.

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (4th July 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (4th July 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (6th June 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (6th June 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

We have received reports from a number of users that they are currently having issues logging into Infinity or those that are logged in are experiencing speed issues.

Our engineers are investigating and we will provide a further update as soon as possible.View Updates

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (9th May 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (9th May 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

We have received some reports from users experiencing TCP errors either logging in or using Infinity.

Ikiru People engineers are investigating and we will provide an update as soon as possible.View Updates