Ikiru People Service Health

Infinity SaaS - Company Quick Find IssueNormal Service Resumed
31/01/2025 08:00 → 31/01/2025 12:00 UTC

We have received a number of reports from users that they are unable to use the quick find feature when trying to search for companies.

We have verified this issue and Ikiru People engineers are working on mitigating this however in the meantime and as a work around, customers should use the advanced find option when searching for companies.

Advanced find (the binoculars icon) can be found next to the quick find search bar.

We apologise for any inconvenience caused and will provide further updates in due course.

Resolution

Ikiru People engineers have identified the root cause of the problem and the company quick find feature is now working.

Again, we apologise for any inconvenience caused.

Infinity SaaS UpgradeUpgrade Complete
30/01/2025 19:00 → 31/01/2025 00:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (30th January 2025) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]

West Europe:
THURSDAY (30th January 2025) the Infinity SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeUpgrade Complete
19/12/2024 13:00 → 19/12/2024 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (19th December 2024) the Infinity SaaS platform will be unavailable 14:00 - 16:00 UTC [01:00 – 03:00 AEDT - Sydney]

West Europe:
THURSDAY (19th December 2024) the Infinity SaaS platform will be unavailable 19:00 - 23:00 UTC [19:00 – 23:00 GMT - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeUpgrade Complete
21/11/2024 13:00 → 21/11/2024 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (21st November 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [00:00 – 02:00 AEDT - Sydney]

West Europe:
THURSDAY (21st November 2024) the Infinity SaaS platform will be unavailable 19:00 - 23:00 UTC [19:00 – 23:00 GMT - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Update Error MessageNormal Service Resumed
25/10/2024 07:00 → 25/10/2024 08:50 UTC

We have received reports from a small number of users that they get an error message during the upgrade process to the latest version of Infinity.

Our engineers are investigating but in the interim we recommend uninstalling manually and restarting your machine before installing from here: https://live-we.vslcloud.com/getlatest

Resolution

We have identified that those machines with issues had pending Windows updates and the installation was resolved by a machine restart which we recommend for anyone else experiencing problems. You should then be able to run the update as normal.

Infinity SaaS UpgradeUpgrade Complete
24/10/2024 13:00 → 24/10/2024 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (24th October 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [00:00 – 02:00 AEDT - Sydney]

West Europe:
THURSDAY (24th October 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeUpgrade Complete
03/10/2024 13:00 → 03/10/2024 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (3rd October 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (3rd October 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/

Infinity SaaS UpgradeNormal Service Resumed
29/08/2024 13:00 → 29/08/2024 23:00 UTC

We will shortly be upgrading Infinity SaaS to the latest version. Here's what’s new: Release Notes

The update is scheduled for:
Australia East:
THURSDAY (29th August 2024) the Infinity SaaS platform will be unavailable 13:00 - 15:00 UTC [23:00 – 01:00 AEST - Sydney]

West Europe:
THURSDAY (29th August 2024) the Infinity SaaS platform will be unavailable 18:00 - 23:00 UTC [19:00 – 00:00 BST - UK]

For more information on what to expect from the Infinity SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/infinitysaas/