Ikiru People Service Health History FileFinder SaaS
Current StatusOperational
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FileFinder SaaS - Planned Maintenance (West Europe)Maintenance Complete 26/03/2022 20:00 → 27/03/2022 00:00 UTC
Ikiru People are carrying out platform maintenance on Saturday evening.
The maintenance window only affects the EU region and FileFinder SaaS will be unavailable during the maintenance window.
West Europe SATURDAY (26TH MARCH 2022) FileFinder SaaS platform and associated client applications will be unavailable between 20:00 - 00:00 UTC [20:00 - 00:00 GMT - UK]
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FileFinder SaaS - Login Issues (US Region) (Central US)Normal Service Resumed 18/03/2022 14:10 → 18/03/2022 14:50 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder this afternoon. This only seems to be affecting customers in the US region on our SaaS platform.
Ikiru People Engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
LATEST UPDATE 18/03/2022 14:50 UTC
Ikiru People Engineers have resolved the issue and users of FileFinder Desktop and Browser in the US Region will now be able to login again.
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FileFinder SaaS - Login Issues (West Europe)Normal Service Resumed 16/03/2022 08:30 → 16/03/2022 09:30 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder this morning. This only seems to be effecting customer in the EU region on our SaaS platform.
Ikiru People Engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
LATEST UPDATE 16/03/2022 09:28 UTC
Ikiru People Engineers have resolved the issue and users of FileFinder Desktop and Browser will now be able to login again.
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FileFinder SaaS - Planned Maintenance (West Europe)Maintenance Complete 12/03/2022 20:00 → 13/03/2022 00:00 UTC
Ikiru People are carrying out platform maintenance on Saturday evening.
The maintenance window only affects the EU region and FileFinder SaaS will be unavailable during the maintenance window.
West Europe SATURDAY (12TH MARCH 2022) FileFinder SaaS platform and associated client applications will be unavailable between 20:00 - 00:00 UTC [20:00 - 00:00 GMT - UK]
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FileFinder - LinkedIn IntegrationNormal Service Resumed 10/03/2022 08:00 → 14/05/2022 19:00 UTC
We have had reports of customers experiencing issues using the integration with LinkedIn through Web Research. Customers are reporting that the LinkedIn pages do not load correctly inside the application.
Our team have investigated and been able to replicate the problem which appears to have been caused by recent changes made by LinkedIn. Ikiru People engineers are now undertaking remedial action to resolve this situation. In the meantime profiles will need to be downloaded from LinkedIn outside the application and imported as a resume/cv.
Further updates will be provided when available. Please accept our apologies for any inconvenience caused by this issue.
LATEST UPDATE 14/05/2022 19:28 UTC
The LinkedIn integration issue through Web Research has been resolved in todays update.
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FileFinder SaaS - Browser & Desktop (West Europe)Normal Service Resumed 15/02/2022 08:00 → 15/02/2022 10:15 UTC
We have had reports that some customers are currently experiencing issues with the Browser and Desktop versions of FileFinder on our SaaS platform.
Ikiru People engineers are currently investigating and we will provide further updates as soon as possible. We apologise for any disruption caused by this incident.
LATEST UPDATE 15/02/2022 09:57 UTC
Ikiru People engineers have resolved the issue preventing users from accessing FileFilnder Desktop and users can now login again.
Our engineers are continuing to investigate the problems effecting FileFinder Browser and we will provide a further update as soon as possible.
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FileFinder SaaS - Planned Maintenance (West Europe)Maintenance Complete 05/02/2022 20:00 → 06/02/2022 00:00 UTC
Ikiru People are carrying out platform maintenance on Saturday evening.
The maintenance window only affects the EU region and FileFinder SaaS will be unavailable during the maintenance window.
West Europe SATURDAY (5th FEBRUARY 2022) FileFinder SaaS platform and associated client applications will be unavailable between 20:00 - 00:00 UTC [20:00 - 00:00 GMT - UK]
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FileFinder SaaS - Service Status Update (West Europe)Normal Service Resumed 24/01/2022 07:00 → 24/01/2022 09:25 UTC
We’ve had some reports of customers experiencing login issues with FileFinder SaaS.
Ikiru People Engineers are investigating these reports and we'll provide further updates on this as and when they are available.
We apologise for any inconvenience if you are currently being affected.
LATEST UPDATE 24/01/2022 09:26 UTC
Ikiru People Engineers have resolved the issue and all FileFinder SaaS users should now be able to login.
