Ikiru People Service Health

FileFinder Login IssuesNormal Service Resumed
22/04/2025 06:20 → 22/04/2025 07:38 UTC

We have had reports from a number of customers that they are experiencing issues when trying to login to FileFinder Desktop and Browser.

Our team are investigating and we will provide an update shortly.

Resolution

We have mitigated the issue preventing users from logging in and service should now be back to normal.

Please accept our apologies for the inconvenience.

FileFinder SaaS - Emergency Maintenance (North Europe)Maintenance Complete
09/04/2025 11:30 → 09/04/2025 12:00 UTC

We have received reports from some customers that they are experiencing intermittent performance and application errors with FileFinder on the SaaS environment.

Our engineers have been investigating the issue and need to carry out emergency maintenance on the FileFinder SaaS platform today to re-deploy some Azure services that appear to be causing the problem.
The emergency maintenance only affects the EU region and only a portion of the EU customers will be affected by the downtime. We expect the platform to be unavailable for approximately 15-20 mins from 12:30 BST today.

Europe
WEDNESDAY (9th APRIL 2025) FileFinder SaaS platform and associated client applications will be unavailable for approximately 15-20 minutes for some customers between 11:30 - 12:00 UTC [12:30 - 13:00 BST - UK]

We are carrying out this emergency maintenance over the lunch period to minimise the disruption but apologise to any customers impacted by this work

FileFinder SaaS Pick List IssueNormal Service Resumed
27/03/2025 08:00 → 28/03/2025 16:12 UTC

We have received reports from a number of users that the values of edited pick list reference data in FileFinder are no longer displaying correctly. Users may experience missing or incorrect reference data in picklists in several areas of the system.

Ikiru People engineers are currently reviewing the issue and working on mitigation measures. Once the mitigation steps are completed, picklists will be restored to the correct values.

We apologise for any disruption being caused by this and thank you for your patience whilst we work to resolve the issue.

Further updates to follow.

Resolution

Our engineers have identified and mitigated the issue and normal service should be resumed for all users who reported experiencing issues. Further measures will be deployed over the weekend to provide additional assurance.

Please accept our apologies for the inconvenience.

FileFinder SaaS UpgradeUpgrade Complete
26/03/2025 08:00 → 27/03/2025 00:00 UTC

We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes

The update is scheduled for:
Central US:
WEDNESDAY (26th March 2025) the FileFinder SaaS platform will be unavailable 08:00 - 12:00 UTC [03:00 – 07:00 CST - US]

Australia East:
WEDNESDAY (26th March 2025) the FileFinder SaaS platform will be unavailable 11:00 - 14:00 UTC [22:00 – 01:00 AEDT - Sydney]

Southeast Asia:
WEDNESDAY (26th March 2025) the FileFinder SaaS platform will be unavailable 13:00 - 17:00 UTC [21:00 – 01:00 SGT - Singapore]

Europe:
WEDNESDAY (26th March 2025) the FileFinder SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]

For more information on what to expect from the FileFinder SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/filefindersaas/

FileFinder system email issuesNormal Service Resumed
19/02/2025 07:20 → 19/02/2025 13:15 UTC

Our team have identified an issue which is currently restricting functions in FileFinder that require emails to be sent by the application. This will impact the following areas of functionality:

Sending password links to newly registered users
Obtaining password reset emails for users from the forgotten password link

Ikiru People engineers are currently investigating the issue and we will provide a further update shortly. We apologies for any inconvenience caused.

Resolution

Our engineers have identified the cause of the issue and mitigated the problem. Full functionality to affected areas of the system has now been restored.

We will continue to monitor and put into place any additional required steps to prevent this issue from recurring. Once again please accept our apologies for the disruption.

FileFinder SaaS - Update IssuesNormal Service Resumed
14/11/2024 08:00 → 14/11/2024 09:00 UTC

We have had reports from some users that they are experiencing issues with the version upgrade. Affected users will see a 'hash value is incorrect' message during the upgrade.

Our engineers are investigating as a priority and we will provide further updates as soon as possible. Please accept our apologies for the inconvenience.

Resolution

Ikiru People engineers have mitigated the issue causing the update to fail. Customers experiencing issues with the update should now be able to retry and update both FileFinder Desktop and FileFinder Admin.

We apologise for the disruption caused.

FileFinder SaaS UpgradeUpgrade Complete
13/11/2024 08:00 → 14/11/2024 00:00 UTC

We will shortly be upgrading FileFinder SaaS to the latest version. Here’s what’s new: Release Notes

The update is scheduled for:
Central US:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 08:00 - 12:00 UTC [02:00 – 06:00 CST - US]

Australia East:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 11:00 - 14:00 UTC [22:00 – 01:00 AEDT - Sydney]

Southeast Asia:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 13:00 - 17:00 UTC [21:00 – 01:00 SGT - Singapore]

Europe:
WEDNESDAY (13th November 2024) the FileFinder SaaS platform will be unavailable 19:00 - 00:00 UTC [19:00 – 00:00 GMT - UK]

For more information on what to expect from the FileFinder SaaS client upgrade process, please visit https://status.ikirupeople.com/upgrades/filefindersaas/

FileFinder SaaS BrowserNormal Service Resumed
17/07/2024 13:10 → 17/07/2024 13:37 UTC

We have had reports from a small number of users that they are currently unable to login to FileFinder Browser on our SaaS platform. We are currently investigating.

FileFinder Desktop users are uneffected.

Resolution

Our engineers have mitigated the issue and users should now be able to login as normal.

Please accept our apologies for the disruption