FileFinder - Unable to loginNormal Service Resumed 25/01/2023 07:30 → 25/01/2023 11:00 UTC
Customers are reporting issues logging into FileFinder SaaS. This appears to be due to wider problems with the Microsoft Azure platform where the application is hosted. You may also have issues with Office365 and other applications:
Once these issues have been resolved by Microsoft access to FileFinder should be restored. Whilst this is beyond our control we thank you for your patience and appreciate the disruption caused.
LATEST UPDATE 25/01/2023 11:03 UTC
Microsoft have mitigated the issues with their WAN which impacted users of it's cloud based services and our Azure hosted FileFinder SaaS application.
The issue should now be resolved and any resulting degradation of performance should be alleviated over the next couple of hours as services are fully restored.
Login issues and Closed SessionsNormal Service Resumed 29/11/2022 17:30 → 29/11/2022 18:00 UTC
We’ve had reports of some customers experiencing issues logging in to FileFinder Desktop and Browser and getting active sessions closed. This only seems to be affecting customers in the EU region on our SaaS platform.
Ikiru People engineers are currently investigating. We apologise for any inconvenience and will provide an update as soon as possible.
LATEST UPDATE 29/11/2022 18:17 UTC
Some customers in our EU region were affected by an issue on the FileFinder SaaS platform. The problem has been rectified and normal service was resumed at approx. 18:00 GMT.
Ikiru People are carrying out platform maintenance on Saturday.
This maintenance window only affects the EU region and whilst we anticipate the work to not last the full duration of the window, customers should expect a disruption to the services for at least first half of the maintenance window.
West Europe SATURDAY (19TH NOVEMBER 2022) FileFinder SaaS platform and associated client applications will be unavailable between 08:00 - 23:59 UTC [08:00 - 23:59 GMT - UK]
FileFinder SaaS - Browser (USA) (Central US)Normal Service Resumed 16/11/2022 14:30 → 16/11/2022 15:00 UTC
We are receiving reports that some customers in USA are having issues logging into FileFinder Browser. FileFinder Desktop is not affected.
Ikiru People engineers are investigating. A further update will follow as soon as possible and we apologise for any inconvenience caused.
FileFinder SaaS - Admin and BrowserNormal Service Resumed 16/11/2022 10:00 → 16/11/2022 10:20 UTC
We have had reports that some users are unable to login to FileFinder Admin and FileFinder Browser.
Ikiru People engineers are investigating. We will provide a further update shortly and apologise for any inconvenience caused.