Issues Sending Emails Through ISVNormal Service Resumed 22/08/2023 10:45 → 22/08/2023 17:51 UTC
We have had reports from some users of ISV Online that invitations to undertake assessments are not currently being received by candidates.
Ikiru People engineers initial investigations have identified an issue with our platform provider and we are currently liaising with them to establish the cause and mitigate the problem. We will provide a further update as soon as possible and in the meantime apologise for the disruption caused.
LATEST UPDATE 22/08/2023 16:09 UTC
Ikiru People engineers have identified a possible cause of the issue that is currently preventing emails sending from the system. We are now working closely with our service provider to resolve the problem but cannot provide a timescale for a resolution.
We will continue to provide updates when we have further information and once again apologise for the inconvenience.
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ISV - Unable to loginNormal Service Resumed 20/04/2023 10:00 → 20/04/2023 10:45 UTC
Our engineers have identified an issue with the ISV platform which is currently preventing some users from logging into ISV.
We are working to mitigate the issue and will provide an update as soon as possible. We apologise for the disruption.
Resolution
The issue has been mitigated and normal service has been resumed. Users can now login as normal.
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ISV - Email SendingNormal Service Resumed 17/04/2023 08:30 → 17/04/2023 11:50 UTC
Some users are reporting that emails sent through ISV are not currently being received.
Ikiru People engineers are investigating the issue and we will provide an update as soon as possible.
Please accept our apologies for the inconvenience.
Resolution
Ikiru People engineers have mitigated the issue and emails should be sending correctly
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ISV.Online - Service Status UpdateNormal Service Resumed 05/01/2022 22:00 → 05/01/2022 23:30 UTC
We’ve had reports of some customers/candidates experiencing issues with ISV Online.
Impacted customers are unable to login and candidates are also unable to login to access their assigned tests.
Ikiru People Engineers are currently investigating and we'll provide a further update when available.
We apologise for any inconvenience caused if you are affected.
LATEST UPDATE 05/01/2022 23:43 UTC
Ikiru People Engineers have resolved the login issue and customers and candidates can now login to ISV Online.
We apologise for any inconvenience caused.
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ISV.Online - Service Status UpdateNormal Service Resumed 22/10/2021 10:00 → 22/10/2021 15:00 UTC
We’ve had reports of some customers/candidates experiencing issues accessing tests that were sent out prior to this morning.
Any test links sent out now will be accessible as normal so customers can re-send tests to candidates as a work around for the time being.
Ikiru People Engineers are currently investigating and we apologise for any inconvenience caused.
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ISV Online - Service Status UpdateNormal Service Resumed 13/07/2021 12:30 → 13/07/2021 13:30 UTC
We've had some reports of customers experiencing issues logging in to ISV Online.
Ikiru People Engineers are currently investigating these reports and we will provide further updates as and when they are available through our service status page.
LATEST UPDATE 13/07/2021 13:45 UTC
Ikiru People Engineers have identified the cause, resolved the issue and all affected users can now log back in to ISV Online.
We apologise for any disruption this may have caused.
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ISV Online - Service Status UpdateNormal Service Resumed 12/10/2020 07:30 → 12/10/2020 09:00 UTC
We've had some reports of customers unable to login to ISV Online.
Ikiru People Engineers are currently investigating these reports and we will provide further updates on this as and when they're available.
We apologise for any inconvenience if you are currently being affected.
LATEST UPDATE 12/10/2020 08:58 UTC
Ikiru People Engineers have identified the problem, mitigated the issue and the login issue is now sorted.
We apologise for any inconvenience caused if you were affected.
